Payment
All prices are stated in USD.

We accept credit card payments (Visa, MasterCard, American Express, Discover) for domestic and international orders.

We accept Paypal payments for domestic and international orders.

Sales tax will be added to orders shipped to new york.

Pick up
If you choose to pick up your order please select “local pick up” when checking out of the shopping cart after placing your order. We will arrange a day and time for pick up via email.

Shipping
Shipping cost for shoulder bags and backpacks:
$15 for domestic ground shipping / handling
$30 for shipping / handling to Alaska / Hawaii / Canada
$50 for international shipping / handling
Recipient is responsible for all duties and taxes at time of international deliveries

A tracking number will be emailed to you when your order has been shipped. Please allow at least 1 business day for the tracking information to be updated with the shipper.

We ship via FEDEX ground for domestic and some international shipments.

We ship via USPS for some international shipments.

Shipping charges are non-refundable.

Shipping cost for accessories
Domestic or international shipping costs will be quoted

Custom MADE TO ORDER duration
Please allow a minimum of 4 – 6 weeks for custom backpacks and shoulder bags to be produced

Please allow a minimum of 5 days for custom accessories to be produced

Ready Made SHOP order duration
Please allow 1-3 business days to process the order for shipping Ready Made items purchased from the SHOP page.

Rush production orders
An additional fee will be added depending on the order.

Wholesale
Large orders or large international orders can be quoted.

Returns / Warranty

Exchanges and returns are considered on a case by case basis.

Please contact Mer Bags for approval in an exchange or return.

Upon evaluation, Mer products that are found to have a defect or craftsmanship error will be repaired when possible or replaced if required. Additionally, if it is determined that something has failed unusually on a Mer product, it will be repaired when possible or replaced if required. Items damaged from normal wear and tear can be repaired for a fee.

For Ready Made products purchased within the SHOP page, we accept returns within 30 days for exchange or store credit if the item is unused or in new condition.

No returns or exchanges are accepted for custom items purchased from the MADE TO ORDER page. Before making an order please clarify any questions you have about materials, hardware, colors, size, weight, etc. to ensure your order is suitable for your needs.

No returns or exchanges on sale items.

Terms and Conditions
Mer bags is not liable or responsible for any injury, expense, damage, loss, or accident from use of our products

Cleaning
Hand wash Mer goods with a mild soap like Dr. Bronner’s Pure-Castile Bar Soap and cold water. Use a soft nylon brush for tough stains. A garden hose with a gentle spray outdoors is very helpful. Hang dry on a clothesline away from direct sunlight.

Rewards and Discounts

Return customers receive 10% off next purchase.

Recommend a friend to mer bags and both parties will receive a 10% discount.